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A calming presence at the end of life

Jacquelene Falk has earned the gratitude of families — and a DAISY award — for her compassionate care at ATRMC.

Watching an elderly loved one decline can be trying for families, especially when that loved one is a parent. So means all the more when a caregiver not only calms their fears, but lifts some of their burden.

Jacquelene Falk, a nurse at ATRMC’s C/D unit, is that kind of caregiver. For the second time this year she has earned a DAISY Award for Extraordinary Nurses for helping a patient and her family in difficult times.

“My mom was admitted to the C/D unit after a hard fall at home and severe cognitive decline,” wrote the family member. “Jacquelene was assigned as her nurse. In the beginning, Mom’s care was quite complicated. A few days after her admit, she was in extreme pain. Jacquelene worked with the doctor, tirelessly advocating for our mom and our family to ensure her end-of-life plans were fulfilled, all while keeping Mom comfortable and putting the family at ease.

“Being in the hospital, either as a patient or family member, can be so isolating. Jacquelene truly listened to us. She made us feel heard, validated and went out of her way to ensure our entire family’s wishes and requests were promoted.”

The family was struck by Falk’s care, compassion and understanding.

“She never left the room without asking us if we needed anything. Furthermore, she always spoke to our mom like she was truly present. It was heartwarming and touching.”

Patients and others may nominate nurses for a DAISY Award for Extraordinary Nurses at Asante Rogue Regional or Asante Three Rivers, based on factors including care of and compassion for patients and their loved ones. DAISY is an international program that rewards and celebrates the clinical skills and the compassionate care given by nurses every day.

The DAISY Foundation was established in 1999 in honor of Patrick Barnes, who died in Seattle of idiopathic thrombocytopenia purpura. His parents created the DAISY Foundation (DAISY is an acronym for diseases attacking the immune system) to recognize nurses for the exceptional care they provided their son during his illness. Hospitals around the world have since adopted the program.

Tags: ATRMC, DAISY Award, extraordinary nurse, Jacquelene Falk
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