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Asante closes two urgent care clinics

The Medford and White City locations shut their doors in the face of declining volumes.

Asante Physician Partners has closed two of its three urgent care clinics — the Medford location on Black Oak Drive and the White City location along Highway 62 on Avenue G. The Grants Pass urgent care on the campus of Asante Three Rivers Medical Center will remain open.

The business decision to close the two clinics comes at a time when Asante urgent care volumes have declined.

“Since the beginning of the pandemic in early 2020, the number of people coming into our urgent care clinics has dropped significantly,” said Doug Ward, vice president of Operations for Asante Physician Partners. “Many of our patients shifted to using online video visits for their non-emergency, acute care needs.”

About 15 to 20 employees work at the two locations and will be reassigned to same or similar positions within other Asante facilities. “No employees are losing their jobs due to the closures,” Ward said.

Asante Physician Partners opened the Medford urgent care in 2016 and the White City location in 2018. The family practice clinics located in each of the urgent care buildings remain open to patients.

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6 Comments.

  • This makes me incredibly sad. Loved having the Urgent Care in White City. Great staff and quick turn around time. Much more cost effective for patients and their families vs going to the Emergency room. The clinic has not been seeing patients for some time as they had in the past, forcing people to use the tele med or going to ER. Don’t feel this close was due to lack of patients wanting to use the clinic.

    • It’s not solely due to “lack of patients” that’s just to butter it up. Asante has lost a lot of staff since the mandate.

  • As Asante has closed all local urgent care facilities, will our insurance pay for us to go to the other urgent cares, i.e. Valley Immediate Care? Or should we now go to the ED? It would be great to have some guidance on where we go now that these options aren’t available. Will our insurance pay the same to these other providers if used?

    • Michelle Ekman
      October 21, 2021 12:58 am

      My daughter has used an urgent care facility in Sacramento a couple of times because she lives there and was finishing college, and she paid a $25 co-pay each time. I think that’s the same as what we pay for Asante urgent care visits, if I’m remembering correctly. Hopefully that will continue to be the case! Hope this is at least slightly helpful!

  • I think the co-pay was $10 on my plan. Does anyone know for sure?

  • Nathan Doshier
    November 9, 2021 9:10 am

    Hello,

    The amount can vary based on which plan somebody is on, and where services are obtained.

    You can find more information at www.asante.org/employee-benefits.

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