Asante Contact Center settles into its new home

Employees have office space in the former Epic Center on Black Oak Drive.
Patty Kroloff

Once housed in a cavernous building in a South Medford shopping center, Asante Contact Center is now in new digs near the ARRMC campus.

The center has moved into the former Epic Center at 701 Black Oak Drive, which served for a time as a community COVID-19 vaccination clinic. The former Contact Center building near Fred Meyer is being sold.

contact center
The Contact Center building is being sold to the Medford School District.

Forty-four staff members — including those from Patient Access Support, Patient Registration, Care Management and Contact Center Clinical Support — occupy some of the 74 workstations in the new office, along with schedulers for surgical and medical specialties, cancer services, the New Patient Access Team and others. The remaining desks accommodate remote workers who occasionally work on-site.

The move is part of a systemwide reconfiguration of workspaces to make better use of Asante properties and eliminate spaces that are no longer needed. Nearly 1,000 Asante employees now work largely from home, including many from ITS, Communications and Marketing, Revenue Cycle, Compliance and Human Resources.

Some support departments have been moved into office space vacated by departments that now have remote teams. Asante Real Estate now occupies most of the building that housed Communications and Marketing at East Barnett Road and Black Oak Drive.

The Contact Center opened in its former location in 2015. At its peak, 230 employees worked in the building, whose parking lot was also used for a drive-thru specimen-collection site for COVID-19 testing.

Patty Kroloff, director of Asante Contact Center, celebrated the move with an open house on March 13. The space is smaller, but the windows make up for it.

“We absolutely love it,” she said.

Tags: Asante Contact Center, Black Oak, move, Patty Kroloff
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1 Comment. Leave new

  • Patty was a pleasure to work with. She has a great attitude and was always willing to help with the issues at the Contact Center. ITS appreciates her


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