2023 Annual VIA: Spencer Hill
Every employee needs that one person to talk to. The teammate who will listen; who offers an ear without judgment and advice without criticism. When that person is also a supervisor, the assurance is all the richer.
Spencer Hill serves that role in ITS’s biomedical engineering team, and his interpersonal style is one of the many reasons he was granted the 2023 Annual Values in Action Award, Asante highest honor.
“His level of compassion as a Gen Xer far exceeds mine. We weren’t issued that when we were children,” jokes his boss, Leah Courier. “He has made it known to our younger technicians that it’s OK to wear your heart on your sleeve.”
Hill has worked for Asante for more than 10 years, and was regarded as a leader long before he was promoted to supervisor this past spring.
“He will find time in his day to sit down and discuss anything needing answers, even if someone just needs to talk about stress,” says Sean Cleveland in Clinical Engineering. “He approaches everyone with a calm and understanding personality. He doesn’t criticize our ideas or opinions, and appreciates our expert insight.”
Considering the nature of the job, that steadiness is a welcome trait. Biomedical engineers are like medical equipment emergency responders. If a vital machine goes on the blink, they’re the ones who are called to troubleshoot. Hill can relate to the job’s demands because he’s been there himself.
“You have to work around the needs of the department,” Courier said. “He’s pulled many all-nighters.”
His problem-solving and people skills were developed in an earlier career. He spent 15 years in the power sports and automotive service industry, which required him to diagnose and repair electronic equipment — and develop an ethic of service to others. He now uses those abilities in health care.
“When you bring him an issue, if he doesn’t have the answer he will find it or point you in the right direction,” said Amber Veach.
Just as important, Hill creates an emotional safety zone for his team.
“One of the things I appreciate the most about him is you can be completely honest and never feel an ounce of judgment,” Veach adds.
“He wants his team to succeed,” said Cleveland. “Spencer will come to us as if we are the experts, and asks questions for projects, instead of just assuming we can’t contribute. He values our input instead of questioning it.”
Excellence, honesty, respect, teamwork and service are so much a part of Hill’s style that Courier says, “He walks around with a banner of Asante’s Values over his head.”
For his part, Hill says everything he’s learned came from good leaders. “I simply treat people the way they want to be treated.”
In gratitude for his contributions to Asante’s Values, Hill was given a special Annual VIA badge backer, a $150 gift card and personalized crystal award.
Current role: Supervisor, ITS Biomedical Engineering
With Asante: 10 years
Total VIAs: 24
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