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Jackson County Public Health found itself with an unexpected disaster early Wednesday morning. Up to 100 patients were scheduled to receive a vaccine that day, but at 5:30 a.m., a pipe burst, flooding the clinic.
The county called Asante to see if the new Community COVID-19 Vaccination Clinic could accommodate the patients.
By 8 a.m., APP clinics had sent staff to help out, the pharmacy team procured extra vaccines, HR and ITS onboarded extra volunteers, the clinic’s operations team redesigned workflows and central scheduling ensured the patients had an appointment.
“It’s just amazing to me how people from all over the organization, in all sorts of positions and reporting structures, can come together and get things done for the community,” said Doug Ward, vice president of Operations for APP.
On top of it all, the Medford clinic agreed to take the county’s patients for the rest of the week.
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