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NaviCare call system gets an upgrade

Expect some service disruption between 3 and 8 a.m. on June 22.

As Asante grows with a new cancer center and patient pavilion, its nursing call system needs to grow with it. That’s why the Hill-Rom NaviCare call system will be getting an upgrade.

The rolling transition to the updated system takes place between 3 and 8 a.m. on Tuesday, June 22, at all Asante hospitals. Staff members will need to be prepared for some service disruption that morning.

  • During the “soft downtime” from 3 to 6 a.m., the switchboard will still receive code calls, but staff will hear and see a “system alert” on their devices. Lights and tones will work but there may be intermittent drops of patient calls.
  • During the “hard downtime” from 6 to 8 a.m., the switchboard will not receive code calls. Staff will need to dial 777 to request a code. Centrak badges, lights and tones, and patient calls will not work. Instead staff will need to round on patients more frequently and provide them with bells to summon staff.

The system goes live at 8 a.m. Throughout the day, Hill-Rom engineers will be available at all three hospitals to test each call type and troubleshoot any problems with devices. The switchboard resumes normal code calls.

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