Meet Asante’s patient experience team

Gina Marie Agosta, Shea Quinn and Trina Thomas help educate and celebrate staff for delivering a great experience.
Gina Marie Agosta, Asante Three Rivers Medical Center

Agosta has been the patient experience coordinator at ATRMC for the past five years. Before that, she served for 10 years as the executive director of a nonprofit focused on early childhood education and development.

She is a certified patient experience coordinator and is currently enrolled in Gonzaga University’s organizational leadership master’s program. She is passionate about leadership development, helping others make connections, and creating systems and tools that empower teams to achieve their visions.

Agosta is an active Rotarian in her hometown of Grants Pass and enjoys spending time with her family and her two dogs, Snoopy and Lily.

She can be reached by email or phone, (541) 472-7314.

Shea Quinn, Asante Physician Partners

Quinn is the patient experience and provider wellness coordinator for APP. She is a certified patient experience professional and maintains a current clinical medical assistant certification through the National Healthcareer Association. She also holds a master’s degree in psychology.

Quinn believes focusing on the employee experience lends beautifully to crafting a compassionate environment for patients. Her love for people and teacher’s heart shines when coaching providers and staff, developing trainings around trauma and communication, and when inducing others’ excitement around incremental changes to improve the overall experience of her entire organization. In her free time, she enjoys cooking, photography and spending time with her husband, two cats and two corgis.

She can be reached by email or phone, (541) 789-2357.

Trina Thomas, Asante Rogue Regional and Asante Ashland

Thomas has been a registered nurse for more than 10 years — four of those as a patient experience program coordinator for ARRMC and more recently for AACH. She became a certified patient experience professional and earned a certificate in patient experience leadership in 2018.

Whether it’s leader-to-employee, peer-to-peer, or employee-to-patient, kindness and compassion are often forgotten fundamentals in today’s challenging health care climate. One thing has always been her goal, which made the field of patient experience a perfect fit: to make someone else’s day even a bit better with a little kindness and compassion. Thomas lives in the valley with her young daughter and two lively pups.

She can be reached by email or phone, (541) 789-2808.

Tags: coordinators, Gina Marie Agosta, patient experience, Shea Quinn, team, Trina Thomas
What is patient experience?
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