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Got a health question in the middle of the night?

Regence Advice24 offers around-the-clock access to a nurse who can review your symptoms and advise you on next steps.


If you have a health question or are unsure about what kind of care you need, Regence Advice24 is available 24 hours a day, 365 days a year. And if you and your dependents are enrolled in the Asante medical coverage, there’s no extra cost. Just call Regence Advice24 at (800) 267-6729.

A Regence Advice24 nurse will:

  • Ask about your symptoms.
  • Direct you to an emergency room when necessary.
  • Help you decide if you should see a doctor.
  • Provide helpful self-care suggestions for minor injuries and illnesses.
  • Help you prepare for a doctor visit.
  • Help you understand your prescription.
  • Connect you with one of these program specialists if you need extra support on the call: certified diabetes educators, pharmacists, registered dietitians, respiratory therapists and social workers.

Some examples of health problems you can get help with:

  • Vomiting, nausea or upset stomach.
  • Cuts, minor burns, scrapes.
  • Colds, viruses, coughing.
  • Dizziness and headaches.
  • Sore throats or flu.
  • Back pain.
  • Crying or hot baby.
  • Just feeling bad but you don’t know why.

If you have more questions, email Asante Benefits or call (541) 789-4551. You can also submit a case in the Ask HR section of myHR.

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