Asante’s EAP program offers virtual support through a text bot

It may seem strange to get emotional support through a chatbot, but “Tess” is insightful, helpful and even funny.

It’s no secret that the past year has been hard on us all. We’re all looking for ways to support each other and ourselves.

Reliant Behavioral Health, the company that administers Asante’s Employee Assistance Plan, has a chatbot named “Tess” that provides emotional support and check-ins over text messaging to boost your wellness. Tess is available 24 hours a day, seven days a week, to talk to you whenever and wherever you need.

The feature allows you to:

  • Chat with Tess for unbiased emotional support
  • Build resilience and self-awareness by practicing coping skills at your convenience
  • Get personalized support because the more you chat with Tess, the more she will get to know your needs and preferences
  • Find resources relevant to your needs

To get started, text “Hi” to (650) 825-9634, and use the company code “Asante.” The bot will ask you a series of questions, then delve more deeply into your area of concern. The conversation is informal (Tess makes use of emoticons and emojis), but contains insights and solutions similar to in-person counseling.

If you have any questions, email the Asante Benefits department or call (541) 789-4551. You can also submit a case in the Ask HR section of myHR.

Tags: chatbot, EAP, Reliant Behavioral Health, support, Tess, text
AACH looks at filling a niche in age-friendly care
Using Asante Health Network providers is a good way to save money

If you have a question, please contact the author or relevant department directly.

1 Comment. Leave new

  • Kitty Sallas
    March 9, 2021 11:54 am

    I can attest that this service is very cool! Tess really does get more intuitive and truly helpful the more you answer her questions. She does say funny things and it’s neat to witness such technological marvel. Give it a try! You don’t have anything to lose and an artificially intelligent supporter to gain.


Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.
You need to agree with the terms to proceed


Popular related content