Asante vaccination clinic, hotline to close
After opening this year on March 1, Asante’s community vaccination clinic in Medford will officially close on June 18. The clinic gave its final first dose of the COVID-19 vaccine on May 28 and will remain open only to those needing their second dose. The Grants Pass clinic closed in May.
Beginning on June 14, employees who still need to get vaccinated can go to Asante Urgent Care at 555 Black Oak Drive in Medford to receive the vaccine. Walk-in vaccinations are available from 8 a.m. to 6 p.m., seven days a week. Appointment scheduling through MyChart is no longer available.
In the meantime, any walk-in customers seeking vaccine will be directed to the Jackson County Public Health website for vaccination location information.
Also shutting down on June 18 is the COVID-19 hotline and vaccination clinic phone line. Both have some pretty impressive statistics:
The COVID-19 hotline:
- Started taking calls March 10, 2020.
- The most calls in one day was 855.
- An average of 12 patient access service representatives (PASRs) in the Contact Center supported the COVID-19 hotline.
The Asante COVID-19 vaccination clinic phone line:
- Started taking calls on Dec. 17, 2020.
- The highest volume for a vaccination in one day was 3,480 on March 1, 2021.
- Asante hired 15 temporary staff to help answer vaccination appointment calls.
Asante Physician Partners, which oversees the system’s vaccination operations, eventually will offer shots at Asante Urgent Care in Grants Pass and at select primary care clinics.
Asante partnered with Jackson County Public Health and Providence Health & Services in early March of this year to create the Community COVID-19 Vaccination Clinic in Medford. Asante also opened a vaccination clinic in Josephine County to help meet demand in that community and the surrounding areas. Between those clinics and mass-vaccination events, Asante has administered more than 60,000 doses of the COVID vaccine.
With the increasing options and locations for people to get the vaccine, the clinics experienced a significant drop in the number of people scheduling appointments.
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